Course Information

Self-paced video
4 video hours + activities
Jeannette Folan, Certified Integrative Mental Health Coach

Pay with a major credit card or debit card. Inquire for additional payment options.

What is Cooperative Communication?

Drawing from the highly effective Nonviolent Communication method, Cooperative Communication at Work demonstrates how to increase awareness of yourself and others, identify feelings as they relate to behavior and needs, and employ practices that lead to positive outcomes and healthier, productive relationships.

Relationships are Key

  • We know that relationships have a profound impact on the quality of our professional and personal lives.
  • We know that communication is the key to building and maintaining quality relationships.
  • Despite that knowledge, only a few of us invest the minimal time it takes to learn how to use cooperative communication skills.

Cooperative Communication at Work lays the foundation for sustainable change in both intra- and interpersonal relationships. It helps to broaden one's perspective, shift from a judgmental to objective mindset, evoke compassion toward self and others, and gain a deeper understanding of what makes people tick.

Details of the course content and features are below.

Course Information

Who should take the course
icon of individual person

  • Individuals experiencing challenging working relationships or wanting to improve their relationships with managers, colleagues, staff and customers
  • Teams who want to 'speak the same language', resulting in increased positivity and productivity
  • Organizations who want to provide their employees with a resource and tools for sustainable personal and professional growth
Course Objectives
icon of group of people

At the end of the course, the participant will...

  • Understand the 4-part communication framework based on the internationally acclaimed non-violent communication model
  • Identify judgments and convert them into observations
  • Learn how to refrain from self-judgment
  • Help others identify their feelings and learn to identify and articulate their own
  • Learn the dangers of climbing the ladder of inference
  • Determine what someone's needs are and learn how to get their own needs met
  • Understand the nuances of demands and requests and how to convert demands into requests
  • Learn 12 habits that block communication and how to respond to them

"I really enjoyed this course and how engaging it was. The games, activities, and reflection questions helped me to really apply the concepts and practices to real life. It’s interesting how learning about the different ways of communicating and barriers to connecting with others allow you to really examine your own blind spots in both personal and professional relationships. Jeannette has a gentle way of calling out these tendencies that encourages introspection, and offers strategies to enhance connection and communication in the workplace (but really can be applied to any relationship). Her warm approach and personal anecdotes certainly keep things interesting!"

Alexandra Tan -
Registered Social Worker and Psychotherapist

What you'll learn...

This 6-module online course designed for individuals and teams working together teaches a four-part communication framework, as well as other catalysts and barriers effective communication.

Do You Speak Jackal or Giraffe?
In this module, you'll get an introduction to the healthy (and unhealthy) languages people speak, an overview of the 4-part communication framework, and you'll play the game "What Language is That?".
Effective Communication Starts With Your...Eyes?
Learn the nuances of observing versus judging, healthy versus unhealthy praise, and the five steps on the Ladder of Inference. You'll also play the game "What Object is That?"
The Feelings Behind the Words
Discover the importance that feelings play in communication and how to identify someone's unspoken feelings. Get an amazing tool to help clarify feelings, and play the game "What Feeling is That?"
Honoring Your Needs and the Needs of Others
In this module, you'll discover the power of identification and acknowledgment of needs. You'll learn how to recognize the needs behind the feelings with the help of a practical tool.
The Art of Making Requests
Learn the nuances of requests versus demands and how you can effectively ask for what you want/need. You'll get another helpful tool and play another round of "What Language is That?"
Communication Catalysts and Barriers
In this module, you'll consider the reasons why you communicate and which one is most effective in developing healthy relationships. You'll also discover 12 humorous habits that block communication and play a round of "What Hat is That?"
Wrap Up
In this final module, you'll review the key points of cooperative communication and play a final round of "What is That?" There's a 24 question quiz, too, designed to help you retain and apply the information.


individuals receive 30 min private coaching session

Pay with a major credit card or debit card. Inquire for additional payment options.

Course Features

Upon completion of the course, you’ll receive:

30 minute private coaching session for individual enrollments
to help support your cooperative communication journey
Copy of the course slides
and transcripts
Certificate clipart
Digital certificate of completion
For 5 credit hours of professional training
Seal from the Nickerson Institute
For professionals to share on your website, LinkedIn, etc.

SEE a sample...

Watch real video content from the Cooperative Communication course and receive a summary/worksheet on Giving Praise.

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Thank you for your interest in the Cooperative Communication at Work course.

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"When we focus on clarifying what is being observed, felt and needed rather than on diagnosing and judging, we discover the depth of our own compassion."

Marshall Rosenberg

Individual Enrollment
Self-Paced Course with Coaching

$279 US - Single Payment

6+modules of self-paced video instruction
Supplemental handouts and worksheets
30 minute coaching session (phone or video)
5 credit hours for professional development
$279 US
Single Payment
Organization Enrollment
Self-Paced Course

$279 - Single Trainee
Discount for Multiple Trainees

6+modules of self-paced video instruction
Supplemental handouts and worksheets
5 credit hours for professional development
Discounted multi-user tuition rates
$279 US
Up to 5 individual enrollments
$247 US per trainee
5 - 10 enrollments
$197 US per trainee
11 + enrollments

Instructor / Co-Developer

Dr. Wendy Nickerson and Jeannette Folan

Jeannette Folan,
BA, Business Communications
Certified Integrative Mental Health Coach

The instructor of this program is Jeannette Folan. She worked in multi-national corporations for over 20 years in both marketing and communications roles and then struck out on her own as a marketing consultant for small businesses.

In 2017, she expanded her knowledge and skillset to include integrative mental health coaching and since then has been fervently developing online courses, workbooks and educational material for holistic health and spiritual development.

Partnering with Dr. Jennifer Moore, she assisted in the development of Cooperative Communication at Work, weaving into its core principles, elements of her mental health training, corporate experiences, personal anecdotes, humor and creativity.


Dr. Wendy Nickerson and Jeannette Folan

Dr. Jennifer Moore

Dr. Jennifer Moore has spent her 20-year career as a classroom teacher, teacher coach, and principal and now provides professional development to educators who work at all levels.

Working with schools both in the United States and China, Dr. Moore has supported the organizational health of school communities through consulting and professional development.

A consummate learner herself, Jenn holds an Ed.D. in Organizational Change from Pepperdine and Masters from DePaul and Lesley University. She is National Board and TEFL certified.